Top 10 Customer Onboarding Tools
Note: This post was last updated May 5th, 2013. For the latest and greatest in customer onboarding tools for startups, check out our March, 2015 post here.
Customer acquisition is always the biggest hurdle any new startup faces. So it’s no surprise that smart startups would set out to solve problems happening within their very own ecosystem.
From Extreme Startups to 500 Startups and beyond, we’re noticing a trend in emerging technologies designed to help measure customer signup success. We’ve gone digging to uncover some hot up-and-coming startups solving that problem now - and a few "oldies but goodies" that we already know and love.
Don’t have your customer acquisition toolkit ready yet? Check out some (or all) of our picks below to get a head start on building your perfect mix. You’re welcome.
Evergage's dynamic messages increase conversion rates and boost customer happiness. With Evergage, marketers can promote timely, relevant calls to action to every visitor. The best part is that it's all backed by behaviour-based analytics. You can use it to walk new users through your onboarding process step-by-step or to promote your free demo offer - whatever works for you. Evergage is a conversion rate optimization and onboarding tool all in one (and you don't need to be an IT specialist to use it)!
Tracking visitors to your website is easy - ask anyone who has a Google Analytics account. What’s difficult is getting to know each individual and their browsing habits. Intercom creates user profiles for all of your customers. Go beyond knowing their name, email address and past purchases. Once you’ve mastered that, you can reach out to the right users at the right time with automatic, customizable in-app messages.
Where are your potential customers? On social media. Measure.ly takes the guessing out of tracking social media and content marketing efforts. Find out what content is converting and how valuable your communities are to your onboarding process. If your inbound marketing strategy is ingrained in your customer onboarding process, Measure.ly is for you. It’s an easy way to get to know your community, how they react and, more importantly, how they interact.
You have a lot to say. It’s hard to divide your attention between selling your product or app and guiding new customers through the first few steps. Trust us... your visitors (and maybe some sales) are getting lost! WalkMe wants to solve this problem. It lets you add a step-by-step walk-thru to your website or app. All you have to do is write your instructions for each step and voila! You’ve just setup an awesome new onboarding process.
In case you haven’t heard, email marketing is a forgotten hero. Userfox wants to help you leverage the power of a well-timed, well-written email. Promising “better welcome emails in 15 minutes”, it lets you quickly build a sequence of customer onboarding emails. Timed for maximum effect, these emails will better explain your product to trial users and potential customers. The result? More trial conversions, lower churn and fewer support emails (yuck).
The Tried, Tested and True
Despite the influx of new startups in the space, customer onboarding tools aren’t new. If you’re more comfortable with the tried and true, check out these tools.
The first step to customer onboarding is knowing your customer inside and out. KISSmetrics helps you do just that. It’ll track every interaction between your customer and your website. It’s not just your average analytics tool! Know exactly what your customers do before they become customers (and what they do after) so that you can continuously improve your onboarding process.
We know, we know. KISSmetrics take some getting used to. There’s tons of customer-centric data and it can be overwhelming. To narrow in with a simple tool, use KISSmetrics’ Survey.io! Have your new customers fill out a simple custom form! Feedback from a newly onboarded customer is the best resource for improving your process.
Unbounce doesn’t just let you create great landing pages, it lets you A/B test like the pros too. Does a green button get more visitors to convert than a red button? This is one of the best tools to use if you want to find out (and you do). If you add an instructional arrow pointing to the signup form, do more customers understand the onboarding process? There’s only one way to find out...
KickoffLabs takes customer onboarding to new levels. Onboarding doesn’t just happen via a landing page (and don’t we all know it). KickoffLabs lets you create full landing pages, generate simple online signup and survey forms, send automatic thank you emails, etc. Plus, it’s compatible with YouTube, Google Analytics and MailChimp (pause for a collective sigh of relief).
Still, nothing will ever beat the real tried and true customer onboarding tool: just plain talking to your customers. Zopim, live chat software, lets you start and respond to conversations with your visitors. You can answer questions or even guide them through the onboarding process step-by-step. And when you’re done? Well, check in with them to see what would have made the process easier and start optimizing for future customers.
Know an amazing customer onboarding tool we’ve missed? Let us know in the comments. We’ll check them out; we're always updating this list.